PRIVACY POLICY
Privacy Policy
This Privacy Policy explains how Lili Janes home nail studio collects, uses and protects your personal data when you book and receive nail services.
1. Data controller
The data controller responsible for your personal data is the owner of Lili Janes home nail studio located in Tallinn, Estonia. For any questions, you can reach out at: info@lilijanes.com.
2. What data is collected
The following types of personal data may be collected:
- Contact details: name, phone number, email address.
- Booking information: chosen service, preferred date and time, notes about your nails.
- Communication data: messages or emails you send regarding appointments.
- Payment information: payment confirmation details (card details are handled by the payment provider, not stored in the studio).
- Optional data: any extra information you choose to share in the comment field.
3. Why your data is used
Your data is used only for purposes related to providing nail services, such as:
- managing and confirming your booking,
- contacting you regarding changes, delays or questions,
- keeping basic records of past visits and preferences,
- managing payments and accounting records,
- responding to your requests or questions.
4. Legal basis for processing
Personal data is processed on the following legal bases:
- Contract: to provide the service you requested and manage your booking.
- Legal obligation: to comply with accounting and tax rules.
- Legitimate interest: to organise the schedule and communicate with clients.
- Consent: for optional uses, such as marketing messages or using photos on social media. You can withdraw your consent at any time.
5. Data sharing
Your data is treated as confidential and is not sold or given to third parties for independent marketing. Data may be shared only with:
- payment service providers to process your payment,
- accountants or tax authorities if required by law,
- IT or booking tools used to manage appointments (where data protection commitments are in place).
6. Data storage & retention
Personal data is kept only for as long as necessary for the purposes described in this Policy:
- basic booking history and invoice-related data may be kept for the period required by law,
- contact details are kept while you remain an active client or until you request deletion,
- optional notes and comments can be removed upon request.
7. Your rights
Depending on the applicable data protection laws, you may have the right to:
- request access to the personal data held about you,
- request correction of inaccurate or incomplete data,
- request deletion of your data where it is no longer needed,
- object to or restrict certain types of processing,
- withdraw your consent where processing is based on consent.
To exercise your rights, you can contact: info@lilijanes.com.
8. Cookies & website analytics
The website may use basic technical cookies to ensure proper functioning (for example, to load fonts or maintain security). If additional analytics or marketing tools are used in the future, information about them and your choices will be added to this Policy.
9. Data security
Reasonable technical and organisational measures are used to protect your personal data from unauthorised access, loss or misuse. However, no method of transmission or storage is completely risk-free, so absolute security cannot be guaranteed.
10. Photos & social media
Nail photos are only published on social media or the website with your consent. Your full name or face will not be shared without your explicit permission. You can ask to have specific photos removed from online channels where reasonably possible.
11. Updates to this Policy
This Privacy Policy may be updated from time to time to reflect changes in services, legal requirements or technical tools. The latest version will always be available on this page, with the updated date shown at the top.
12. Contact
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: info@lilijanes.com.